Chic Boss' Policies

SHIPPING & DELIVERY

Shipping Cost

  • WE OFFER FREE 2-3 DAY SHIPPING (on all domestic orders);  OVERNIGHT SHIPPING- $24.70

Track your order

If there have any problem with the delivery status, please contact the courier before contacting us by e-mail (chicbossbundles@gmail.com).

Order Processing Time

  • Please allow 24 to 48 hours for processing. If you place the order on a weekend please note that your order will begin processing on the following business day (Monday-Friday). In some cases delivery may take longer than stated due to security and customs clearance.

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WRONG ADDRESS DISCLAIMER

  • Please ensure you enter your correct email address and preferably your contact number so that we can contact you. (Orders returned to our warehouse due to incorrect address will be responsible for additional shipping charges. (NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.)

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Shipping & Billing Information

  • It is highly recommended that your shipping address should be the same as your billing address. Your order will be subjected to a fraud risk assessment and the order could be withheld or delivered to your billing address if the risk of fraud is anticipated as high. If we suspect fraud, we may require that you fax over a copy of your driver license with a signed authorization form. 

Returns & Reimbursements

  • Items are only eligible for a refund if it has evident manufacturing defect, such as the size, style, hair material, cap construction or color doesn't match the description, please feel free to contact us, our customer service will reply to you as soon as possible.​

  • Items must be returned in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.​

  • Please notice that if you wish to return any or all parts of your order, you will need to contact customer service firstly, you can send the items back after their confirmation. Once the returned item is received and inspected, your refund will be processed and automatically applied to your original payment account. Buyer needs to pay for the return shipping fee. Or you can keep the product and negotiate with our customer service for the refund directly.

  • All rights to interpret are reserved by Chic Boss bundles

  • Note: If requesting for repair or exchange, you shall firstly contact us by service email: chicbossbundles@gmail.com. We will not provide any exchange, return or repair service on returned hair extension without our permission​

Questions in reference to our products or an order?

WE WILL MAKE EVERY ATTEMPT POSSIBLE TO ENSURE THAT ALL ISSUES ARE RESOLVED AND YOU ARE HAPPY WITH YOUR PURCHASE!